General Asked Questions and Answers

The following questions and answers will assist people who are looking for information related to the services provided by the Orange County Social Services Agency:

What number does someone call if he or she suspects a child is being neglected or abused?
What if someone wants to volunteer to work with children who have been neglected or abused or other SSA Programs?
What if someone wants to donate new toys or games to children at Orangewood Children’s Home the County's shelter for abused, neglected and abandoned children?
What if someone fears an adult is being neglected or abused?
If someone has questions regarding services for needy, disabled adults or frail elderly, who should they call?
If people want to know where they can apply for assistance such as Medi-Cal, Food Stamps, California Work Opportunities and Responsibility to Kids (CalWORKs) or Refugee Assistance, who can they call?
If someone feels sure he or she knows of a welfare fraud situation taking place, who can that person call?
If someone has a complaint or concern about a case related to Children and Family Services, is there a number to call?
If a client of the Social Services Agency is interested in starting an appeal process, who should that client call?
If someone has complaints about a foster home or is someone in the foster care community has a concern, can they call someone?
If an employer is interested in hiring welfare clients, who should they call?

What number does someone call if he or she suspects a child is being neglected or abused?

The person should call the Child Abuse Registry at 714-940-1000 or 800-207-4464.

What if someone wants to volunteer to work with children who have been neglected or abused or other SSA Programs?

The person should call 714-245-6254.

What if someone wants to donate new toys or games to children at Orangewood Children’s Home the County's shelter for abused, neglected and abandoned children?

The person should call 714-935-7687.

What if someone fears an adult is being neglected or abused?

That person should call the Adult Protective Services Registry toll free at 800-451-5155. Fax is also available at 714-825-3001.

If someone has questions regarding services for needy, disabled adults or frail elderly, who should they call?

The person should call the Adult Services Office 714-825-3000 and ask to speak to the officer of the-day in IHSS.

If people want to know where they can apply for assistance such as Medi-Cal, Food Stamps, California Work Opportunities and Responsibility to Kids (CalWORKs) or Refugee Assistance, who can they call?

The person should call 714-541-7700 for a referral to their closest regional office.

If someone feels sure he or she knows of a welfare fraud situation taking place, who can that person call?

The person should call the Welfare Fraud Hotline at 714-347-8400.

If someone has a complaint or concern about a case related to Children and Family Services, is there a number to call?

The person should call the Quality Assurance Ombudsman at 714-245-6035.

If a client of the Social Services Agency is interested in starting an appeal process, who should that client call?

The person should call the Public Inquiry and Response Unit in Sacramento at 1-800-952-5253/TDD 1-800-952-8349 regarding State programs. For general information or questions about the County programs, contact the Orange County Program Integrity Appeals Unit at 714-480-6513.

If someone has complaints about a foster home or is someone in the foster care community has a concern, can they call someone?

The person should call 714-704-8000 and ask to speak to the officer of the day in the Licensing Unit.

If an employer is interested in hiring welfare clients, who should they call?

The employer should call 714-435-7292.